“We cannot access emails”
Outlook problems, shared inbox access, MFA issues, and mailbox permissions that stop the day from moving.
WITS, Williams IT Solutions
Small business and sole trader IT support
Remote IT support for small businesses and sole traders across the UK. Charities and community organisations are also welcome.
Microsoft 365, email, identity and access management, onboarding, devices, backups, and continuity support, with local onsite support available around Milton Keynes where hands-on help adds value.
Local Milton Keynes IT support with direct contact and no call-centre handoffs.
Practical advice, clear starting rates, and scope before work begins.
Support for small teams and sole traders, with charity support also available.
Support for small businesses and sole traders without internal IT
Practical day-to-day support for small businesses and sole traders without unnecessary complexity.
WITS helps small businesses, sole traders and small teams across the UK with Microsoft 365, identity and access management, onboarding, device changes and access issues. The same support is available to charities and community organisations.
Remote support covers most day-to-day issues, while local onsite visits in Milton Keynes, with nearby areas considered by arrangement, are kept for jobs where hands-on access genuinely improves the outcome.
What usually fits this service
- Microsoft 365 and Outlook issues, shared mailbox problems, and account security
- Identity and access management, including user access, permissions, MFA, new starters, and leavers
- Monthly TRMM device monitoring, supported patching and a remote-support route for enrolled Windows PCs and Macs
- Managed ESET security selected and quoted separately around the protection needed
- Laptop setup, Microsoft Intune, Windows Autopilot, business app deployment, donated or mixed-device environments, and file sharing
- Email migrations, Mimecast-informed email security advice, backup checks, and practical continuity planning
IT support for charities and community organisations
Small charities and community organisations often rely on Microsoft 365, shared mailboxes, volunteers, trustees, donated devices, and sensitive data without having an internal IT person.
WITS can help make those systems easier to manage, safer, and better documented, with GDPR-aware handling of client, volunteer, trustee, and organisational data.
Where budgets are limited, the focus stays on practical improvements that reduce risk and make day-to-day work easier, especially where access depends on one volunteer, trustee, or shared inbox.
Charity support can cover
- Microsoft 365 and email support
- Trustee, staff, and volunteer access
- Shared mailboxes and file permissions
- Safeguarding and sensitive-data handling considerations
- Donated or mixed-device setup
- Backup and recovery checks
- Continuity planning if a volunteer, trustee, or staff member leaves
- Practical documentation for future handovers
- GDPR-aware handling of client, volunteer, and organisational data
Problems small organisations bring to WITS
These are the kinds of practical issues that usually sit behind a business or charity support request.
“A volunteer or staff member left”
Account access, passwords, shared files, and handover documentation need checking before knowledge disappears.
“New laptops need setting up consistently”
Practical Microsoft 365, Microsoft Intune, Windows Autopilot and business app deployment, with device, access and handover requirements agreed before changes begin.
“We are worried about backups”
Backup checks, recovery thinking, shared data handling, and continuity planning for small organisations.
“We only find device issues after work is disrupted”
The agreed WITS TRMM agent can give Harrison earlier visibility of device health, update and patch status, maintain a useful hardware and software inventory, and provide the remote route for routine or agreed urgent support. Supported patching is planned through tooling appropriate to each Windows PC or Mac. Urgent sessions remain subject to Harrison’s availability and are not a 24/7 helpdesk.
Small business support pricing at a glance
Clear starting points for support work, onsite visits, and smaller Microsoft 365 email migrations.
Remote
Business support
£40/hr remote
Charities
Discounted charity support
£35/hr remote
£45/hr Milton Keynes onsite
Onsite
Milton Keynes visits
£50/hr onsite
Migration
Email migration work
From £150
Ongoing support
Scoped for your organisation
Quoted before work starts
Prepaid remote support
Five-hour support block
£200 business / £175 charity
Managed devices
WITS TRMM monitoring and remote support
£40/month first Windows device
£55/month first Mac
£10/month each additional device
Ongoing support and more complex projects are scoped and quoted before work starts. See the verified hourly rates, monthly device care, or fixed-price printer setup.
Typical business and charity support jobs
Examples of the work this route is usually used for in small teams, sole-trader environments, charities, and community organisations.
Shared mailbox and account access issues
Useful when Microsoft 365 is technically live but the day-to-day experience is messy or unreliable.
- Outlook problems, sign-in loops, and mailbox access issues
- Shared mailbox permissions and delegated access
- File sharing, OneDrive, SharePoint, MFA, and account access tidy-ups
New starters, leavers, volunteers, and devices
Good when a team needs changes handled cleanly without loose ends, access confusion, or avoidable data risk.
- User, trustee, staff, and volunteer account setup
- Leaver access removal, permissions, and account cleanup
- Laptop setup, donated devices, and Microsoft 365 onboarding
Small migration, backup, and continuity work
Useful for the jobs that sit between a quick fix and a large formal project.
- Small email migrations and mailbox moves
- Tenant tidy-ups and shared access rationalisation
- Backup checks, recovery thinking, and basic continuity documentation
Common outcomes
- A clearer onboarding route
- Shared mailboxes and files working
- Access issues resolved
- Backups, MFA, and continuity risks made clearer
- Clear next steps
Before you book
You do not need a polished brief before getting in touch. A short outline of the organisation type, team size, systems involved, and urgency is usually enough for WITS to confirm the right next step.
- Include user counts or mailbox counts if the issue involves onboarding or migration work
- Remote versus onsite is confirmed before work starts
- One-off jobs are welcome, and ongoing support can start from a single issue if that is all you need
This is a good fit if...
- You are a small business, sole trader, charity, or community organisation
- You use Microsoft 365, Outlook, shared mailboxes, or cloud files
- You do not have internal IT
- You need direct, practical help without a large MSP contract
- You want clear pricing before work starts
This may not be the right fit if...
- You need a staffed enterprise helpdesk with continuous coverage
- You need a large multi-site MSP contract immediately
- You want the cheapest possible marketplace technician rather than accountable support
- You need an emergency-response commitment outside agreed availability
What the process looks like
Three clear steps from first contact to resolution.
- Share the issue, organisation type, location, and a time to talk.
- WITS confirms the approach, timing, and likely cost.
- The issue is resolved and the next step is outlined clearly.
The About page explains how WITS works and what to expect, and pricing sets out the common starting rates.
Need IT support for your small business?
Call Harrison for direct help, or send a short description if the scope needs checking first. Sole traders are welcome, and support is also available for charities.
The About page explains how WITS works, and pricing sets out rates if you want to check costs first.
Related help includes Microsoft 365 support for small businesses, cyber security support for charities, and local IT support in Milton Keynes.