WITS device monitoring, supported patching and remote support for enrolled Windows PCs and Macs, plus managed ESET protection, Microsoft 365 security, MFA and practical help when something looks wrong.
Choose monitoring, managed security or one-off help separately. Harrison confirms what is installed, what technical device information and status the agent reports, and what support is included before the service starts.
WITS can check existing antivirus, help with supported installations, explain alerts clearly and recommend practical next steps.
Home support can include an ESET licence resold and managed by WITS through its managed-security portal, alongside health checks, alert troubleshooting and device-security guidance. Home users can contact Harrison when an alert or problem needs attention.
Malwarebytes may be offered as a higher-cost alternative where it is a better fit. The selected product, licence term, management scope and total cost are confirmed before service starts.
For small businesses and sole traders, WITS can combine centrally managed ESET endpoint protection with Microsoft 365 administration, identity and access controls, MFA and practical security reviews. Charities can request the same support.
Simple explanations for households, with more detailed account, endpoint and Microsoft 365 controls for organisations.
For home users, this can include an ESET licence resold and managed through the WITS portal, health checks and clear help with alerts. Malwarebytes may be quoted as a higher-cost alternative. For organisations, support can include centrally managed endpoint deployment, policy checks and technical follow-up.
The WITS TRMM agent can report device and patch status, surface supported technical alerts and provide the agreed remote-support route for an enrolled device. It can be used for routine support and agreed urgent sessions, subject to Harrison’s availability. Windows and Mac use different management tooling where the platforms require it.
Enable or tidy MFA, review recovery methods, reduce shared-password risk, and check who still has access.
Review admin access, shared mailboxes, forwarding rules, stale accounts, and common Microsoft 365 security settings.
Check whether important data has a realistic recovery route before a laptop, cloud account, or shared folder fails.
Help decide what to do next when a mailbox, password, or device may have been compromised, with experience of Mimecast-style email and web-security controls.
Device monitoring, ESET licences and security work are separate choices, so you only pay for the protection and management that fit your devices.
£40/month first Windows device
£55/month first Mac
£10/month each additional device
Package discussed and quoted
Quoted before work starts
The agent can support an agreed urgent remote session, but it is not a 24/7 helpdesk or guaranteed emergency response. Monitoring is not continuous human surveillance, and no security product can guarantee that every fault or attack will be prevented. See the monthly device-care prices and boundaries.
Managed ESET options
ESET’s current entry-level business tier is called ESET PROTECT Entry. Packages are selected by purpose rather than treated as a strictly cumulative ladder: the right fit depends on endpoints, servers, cloud apps, email, encryption, patching and investigation needs. WITS discusses the fit and quotes the current licence rather than publishing a supplier price that may change.
Best for: organisations that need centrally managed protection for everyday endpoints and servers.
Selling point: a clear security foundation with one place to see protection status.
Best for: businesses that want cloud sandbox analysis for suspicious files, plus full-disk encryption and mobile protection.
Selling point: suspicious files can receive deeper cloud analysis, while full-disk encryption helps protect data on compatible devices.
Best for: small organisations that rely on Microsoft 365 or Google Workspace and want devices, cloud apps, email and patching brought together.
Selling point: a practical all-round tier for reducing device, email, cloud-app and known-vulnerability risk through one platform.
Best for: organisations that need deeper visibility, investigation and response rather than simply the next step above Complete.
Selling point: richer threat investigation and response for environments with the people and process to use XDR.
Vulnerability & Patch Management is not listed as an included Enterprise module and is confirmed separately if required.
Best for: organisations wanting broad prevention, patching, cloud and email protection, XDR and access controls in one tier.
Selling point: a broad package without ESET’s managed detection and response service.
Package names and module availability can change. WITS confirms the current ESET catalogue, operating-system support, subscription term, renewal, management scope and total price before ordering. See ESET’s current platform overview.
Book time if you know what needs checking, or send a short outline if you want WITS to confirm the best starting point.
Security changes often connect with Microsoft 365 support and wider business and charity IT support.
Clear answers for home users and small organisations managing security risks.
Yes. WITS can resell and manage an ESET licence through its managed portal, help with setup and alerts, and provide a direct support contact. Malwarebytes may be quoted as a higher-cost alternative. The product, term, management scope and total cost are confirmed first.
Device monitoring reports agreed health, inventory, update status and configured alerts, and supports planned patching through suitable tooling. ESET is a separate managed-security licence. The services can be selected separately or together.
WITS checks the endpoints, servers, cloud apps, email, encryption, patching and detection needs involved, including whether ESET-delivered 24/7 MDR is required. The current suitable package, term, management scope and total price are then confirmed before ordering.
No. The agent reports agreed technical status and alerts. Standard WITS monitoring is not 24/7 human surveillance, a security operations centre or guaranteed emergency response. Any selected 24/7 MDR service is delivered by ESET.
Yes. WITS can help with practical triage, password and session checks, MFA, mailbox rules and next steps. Serious incidents may need a specialist incident-response provider.
Yes. WITS can help choose and configure suitable MFA for Microsoft 365 and other supported services, then explain the sign-in process to users.
Yes. Support can cover safer account settings, MFA, suspicious-message handling and practical user guidance. No setup can remove every phishing risk.
No. This service focuses on practical security basics and risk reduction for small organisations. Formal audits, penetration tests and incident response require specialist scope.
