Home printer support
Remote£40
MK onsite£50
Clear IT support prices
IT support prices for home users and small organisations
See the published hourly rates for remote and onsite help, plus starting points for migrations, prepaid support and managed device care.
Not sure which price or service applies? Call Harrison and explain what is happening. No technical knowledge is needed.
Harrison confirms the right rate, scope and cost before paid work begins. Unusual or larger jobs are quoted separately.
Compare at a glance
Published hourly support rates
Choose the row that best describes you. If you are unsure, call Harrison before choosing a service and explain what has gone wrong in your own words.
VATNot addedWITS is not currently VAT registered
MinimumNormally 1 hourFor hourly support
After that30-minute stepsOnly the extra time used
Before workCost confirmedScope changes need approval
Hourly rate comparison
Remote UK · Onsite Milton Keynes
Prices shown
| Support type | Remote | Milton Keynes onsite | Best fit | Next step |
|---|---|---|---|---|
| HomeHome usersPersonal and home-office support | £30per hour | £40per hour | Email, Wi-Fi, printers, passwords, new devices, slow computers and everyday troubleshooting. | Ask about home support |
| BusinessSmall businessSole traders and small teams | £40per hour | £50per hour | Microsoft 365, users, devices, apps, Intune, permissions and access. | Discuss business support |
| Discounted labourCharity & communityEligible nonprofit organisations | £35per hour | £45per hour | Practical support plus eligible nonprofit licence discounts where suppliers offer them. | Discuss charity support |
Quick rate guideSimple examplesThese show the published rate calculation, not how long a particular fault will take.
60 min · home remote£30
60 min · business onsite£50
90 min · home remote£45
One printer, one clear price
Fixed-price printer connection and setup
Choose remote help across the UK or a Milton Keynes onsite visit. For remote setup, stay beside the printer and act as Harrison’s onsite hands while he works on your Windows PC or Mac.
Charity printer support
Remote£45
MK onsite£55
Business printer support
Remote£50
MK onsite£60
Standard setup includes: one supported printer and one supported Windows PC or Mac, using an existing working Wi-Fi, Ethernet or USB connection; manufacturer driver or app installation; default-printer setup; a test print; and a basic scan test where supported.
Quoted separately: faulty or unsupported hardware, parts and consumables, physical repair, print servers, network redesign, scan-to-email workflows, and multiple printers or computers.
The fixed fee covers the agreed standard setup or troubleshooting work, not a guaranteed repair of faulty hardware. Harrison will stop and agree the next step before carrying out work outside this scope.
Planned and prepaid work
Clear starting points for work beyond an hourly fix
Use a defined migration scope, a prepaid remote-support allowance or managed device care. More complex work is quoted around the actual requirement.
Microsoft 365 migrationScoped work
Move 1–3 supported mailboxes into Microsoft 365
From £150
A defined starting package for moving email from a supported non-Microsoft service into Microsoft 365.
Included
- Microsoft 365 tenant setup
- Subscription guidance
- Agreed email-data migration for 1–3 mailboxes
Quoted separately
- Microsoft licence costs
- More than three mailboxes or unusually large data volumes
- Complex or incompatible source systems
Prepaid remote supportFive-hour allowance
Keep routine remote help ready to use
Business£200
Charity£175
- Five remote-support hours, valid for six months
- Deducted in 30-minute increments; the usual one-hour minimum does not apply to block usage
- No automatic renewal; extra remote time uses the applicable published rate
- Projects, migrations, onsite work, hardware and licences are excluded
Managed device careWITS TRMM agent
Monitoring, patching and a ready remote-support route
First Windows device£40/month
First Mac£55/month
Each additional device£10/month
The authorised WITS TRMM agent can report agreed device health, inventory, update status and technical alerts, support planned patching and provide the remote connection route for an enrolled device.
What the monthly fee covers
- The agent and agreed monitoring for enrolled devices
- Supported scheduled patching for compatible operating systems and applications
- A ready route for routine or agreed urgent remote support
What is confirmed first
- Mixed Windows and Mac pricing, tooling and supported patch coverage
- Alert handling, restart windows, service term and safe agent removal
- Any separately charged investigation, support time or remediation
Availability and security: an installed agent can be used for agreed urgent support subject to Harrison’s availability; it is not a 24/7 helpdesk or guaranteed emergency response. Support and remediation time is charged separately unless the written service schedule includes it. ESET protection remains separate and quote based.
Compare device monitoring and ESETNo hidden route
How your bill is worked out
The practical rules are grouped here so you can see what affects the final cost before you approve work.
- 01Confirm the routeRemote, Milton Keynes onsite, prepaid or scoped project.
- 02Approve scope and costHarrison explains what is included before paid work starts.
- 03Pay at the agreed pointOn completion, invoice date or the project stage stated in the quote.
Time and billing
- A one-hour minimum normally applies to hourly support.
- Extra time is billed in 30-minute increments.
- Planned evening or weekend work uses the normal published rate and must be agreed in advance.
Visits and travel
- The published onsite rate applies within Milton Keynes.
- Travel outside Milton Keynes and material parking or congestion costs are agreed before confirmation.
- Physical hardware repairs are referred to an appropriate repair service.
Projects and purchases
- Scope and cost are confirmed first; work outside scope needs a revised quote.
- Quotes are normally valid for 30 days, although supplier and licence prices may change before ordering.
- Project quotes state any deposit, payment stages and final-payment point; there is no universal deposit percentage.
- Third-party quotes may include a WITS margin. You approve the total before anything is ordered.
Payment and cancellations
- One-off work is due on completion unless agreed otherwise; invoices are due on the stated date.
- Card payments are accepted securely through Stripe with no added card-payment fee.
- There is no late-cancellation or missed-appointment fee. After more than one occurrence, disclosed prepayment may be required for a future booking.
Prepaid block hours remain subject to their stated validity period and agreed scope. Applicable statutory rights are not restricted. The full contractual wording is available in the Terms of Business.
Pricing questions
How much does IT support cost?
Home support is £30 per hour remotely or £40 per hour onsite. Small business support is £40 remote or £50 onsite. Charity support is £35 remote or £45 onsite.
How much does fixed-price printer setup cost?
For a standard setup, home printer support is £40 remote or £50 onsite in Milton Keynes; charity support is £45 remote or £55 onsite; and business support is £50 remote or £60 onsite.
Is there a minimum charge?
A one-hour minimum normally applies. Additional time is billed in 30-minute increments.
How much does an email migration cost?
£150 covers 1–3 supported mailboxes moving into Microsoft 365, including tenant setup, subscription guidance and the agreed email-data migration. Licences and work outside that scope are quoted separately.
When is payment due?
One-off work is due on completion unless agreed otherwise. Invoices are due by the date stated on the invoice. Card payments are accepted through Stripe without an added card-payment fee.
What happens if the scope changes or I cancel?
Work outside the agreed scope needs a revised quote. There is no late-cancellation or missed-appointment fee, but after more than one occurrence WITS may require prepayment for a future booking and will explain this before confirmation.
Not sure which rate applies?
You are welcome to call before you know which service you need. Tell Harrison what is happening and he will confirm the right next step before any work begins.